Trade OnlyNo minimum orderFree delivery over £150Next day delivery

Terms and Conditions

At Gadsby we aim to offer our customers a professional and hassle-free online experience. By making use of our website you agree to be bound by the terms and conditions laid out below. Please read them carefully. They do not affect your statutory rights.

If you have any questions or comments with regard to these terms and conditions please contact us by either email: or phone: 01278 437123 (Monday–Friday, 09:00 to 17:00.)

PLEASE NOTE - This is a Trade Website and you are entering into an agreement as a Trade/Business Customer.

The Contract Between Us
Any contract for purchases made through the website will be with Gadsby. Unless you have an approved account with credit terms agreed Gadsby must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. 

Once payment has been received Gadsby will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Gadsby’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Gadsby is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions cover the Gadsby website and any orders placed by phone, email or fax. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website
Gadsby own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

Unless otherwise provided in these conditions, the Goods are at the risk of the Buyer from the time of delivery.

Ownership of the Goods shall not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it.

Until ownership of the Goods has passed to the Buyer, the Buyer shall:

1. hold the Goods on a fiduciary basis as the Company’s bailee; the Goods (at no cost to the Company) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Company’s property;

3.not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and

4.maintain the Goods in satisfactory condition and keep them insured on the Company’s behalf for their full price against all risks to the reasonable satisfaction of the Company. On request the Buyer shall produce a copy of the policy of insurance to the Company.

The Buyer may resell the Goods before ownership has passed to it solely on the following conditions:

1.Any sale shall be effected in the ordinary course of the Buyer’s business at full market value [and the Buyer shall hold such part of the proceeds of sale as represent the amount owed by the Buyer to the Company on trust for the benefit of the Company and the Buyer shall account to the Company accordingly.]

2. Any such sale shall be a sale of the Company’s property on the Buyer’s own behalf and the Buyer shall deal as principal when making such a sale.

The Buyer’s right to possession of the Goods shall terminate immediately if:

  1. the Buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the Buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or
  2. the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
  3. the Buyer encumbers or in any way charges any of the Goods.

The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company.

The Buyer grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them.

Where the Company is unable to determine whether any Goods are the goods in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Company to the Buyer in the order in which they were invoiced to the Buyer.

On termination of the Contract, howsoever caused, the Company’s (but not the Buyer’s) rights contained in this condition shall remain in effect.

Payment Details
All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Free standard delivery applies to orders over £150 excluding VAT but only to a Mainland UK Address. For certain postcodes a surcharge may still apply. The following postcodes are not considered UK mainland: DD, AB, PH, KW, IV1-39, PA21-38.


Refunds & Returns

At Gadsby, we carefully check each order before we dispatch it to you, however in the unlikely event that you receive an item that is damaged or faulty we will work with you to ensure this is resolved as quickly as possible. To help us, we ask that you check your items as soon as they arrive and follow the guidance below. 

Missing or Incomplete Orders

If you order is incomplete or doesn't arrive when expected please inform us within 2 days of the order date and we’ll investigate with our courier.  To report a missing or incomplete order please call us on 01278 437123 or email us at

Damaged or Faulty

If your order is damaged or faulty on arrival then please attempt to sign with the courier as so and please advise Gadsby within 2 days of receiving your order so that we can investigate with the courier. Simply send us a photo of the item(s) to along with your order number and a description of what’s wrong.  Once we receive your email one of the Gadsby team will be in touch to discuss how we can best resolve the problem for you. If necessary, we will also conduct a quality check in our warehouse or liaison with the courier regarding any items damaged in transit.

Ordered in Error or Unwanted

If an item has been ordered in error, or you’ve just changed your mind, then we are happy for you to return the item providing it is unused and in its original packaging. Please notify us within 7 days of receiving the order by emailing with details of your order number and the product(s) being returned. You will need to organise and cover the cost of sending back the item to our warehouse and providing the item is received back in a fully saleable condition we will refund you less a 20% restocking fee.

Restocking fees are charged as a contribution toward handling costs, returned goods needing to be retreated in our heat treatment facility to prevent potential contamination of our storage facilities. This is particularly important as the majority of our products are used in food-based environments.


If you’d like to exchange an item please let us know within 7 days of receiving the original order by emailing with your order number and your request. One of the team will contact you to discuss your request and any restocking fees that may apply. You will need to organise and cover the cost of sending the original item(s) back to us. Your new order will be dealt with and delivered separately.

Restocking fees are charged as a contribution toward handling costs, returned goods needing to be retreated in our heat treatment facility to prevent potential contamination of our storage facilities. This is particularly important as the majority of our products are used in food-based environments.

Returning Orders

Please mark your package clearly with your Gadsby order number and your company’s name and return to us at the address below.  If you forget to mark your returns with the correct information this may mean a delay in a refund or exchange.

W Gadsby & Son Ltd
Huntworth Business Park
United Kingdom

Returns do not affect your statutory rights, and as a wholesaler, we intend to only sell business-to-business. 


Availability of Goods
If Gadsby has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Gadsby from your credit card will be re-credited to your account and Gadsby will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Gadsby will not be obliged to offer any additional compensation for disappointment suffered.

Gadsby cannot be held responsible for any extraordinary occurances outside of our control, including force majeure or acts of god, which may adversely affect delivery schedules.

If relevant compensation is ever agreed for another reason, this is always limited to the cost value of our goods supplied. 

Changes to This Agreement 
Gadsby reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.