Trade OnlyNo minimum orderFree delivery over £150Next day delivery

Returns and Exchange

At Gadsby, we carefully check each order before we dispatch it to you, however in the unlikely event that you receive an item that is damaged or faulty we will work with you to ensure this is resolved as quickly as possible. To help us, we ask that you check your items as soon as they arrive and follow the guidance below. 


Missing or Incomplete Orders

If you order is incomplete or doesn't arrive when expected please inform us within 5 days of the order date and we’ll investigate.  To report a missing or incomplete order please call us on 01278 437123 or email us at


Damaged or Faulty

If your order is damaged or faulty on arrival then please attempt to sign with the courier as so and please advise Gadsby within 2 days of receiving your order. Simply send us a photo of the item(s) to along with your order number and a description of what’s wrong.  Once we receive your email one of the Gadsby team will be in touch to discuss how we can best resolve the problem for you. If necessary, we will also conduct a quality check in our warehouse or liaison with the courier regarding any items damaged in transit.


Ordered in Error or Unwanted

If an item has been ordered in error, or you’ve just changed your mind, then we are happy for you to return the item providing it is unused and in its original packaging. Please notify us within 2 days of receiving the order by emailing with details of your order number and the product(s) being returned. You will need to organise and cover the cost of sending back the item to our warehouse and providing the item is received back in a fully saleable condition we will refund you less a 25% restocking fee.



If you’d like to exchange an item please let us know within 2 days of receiving the original order by emailing with your order number and your request. One of the team will contact you to discuss your request and any restocking fees that may apply. You will need to organise and cover the cost of sending the original item(s) back to us as we do not offer third party collection. Your new order will be dealt with and delivered separately.

Restocking fees are charged as a contribution toward handling costs, returned goods needing to be retreated in our heat treatment facility to prevent potential contamination of our storage facilities. This is particularly important as the majority of our products are used in food-based environments.


Returning Orders

Please mark your package clearly with your Gadsby order number and your company’s name and return to us at the address below.  If you forget to mark your returns with the correct information this may mean a delay in a refund or exchange.

W Gadsby & Son Ltd
Huntworth Business Park
United Kingdom


Returns do not affect your statutory rights, and as a wholesaler, we intend to only sell business-to-business.