FAQs

Online

The easiest way to place your order is normally online, we accept a number of different payment options and are always around to help during office hours via Live Chat.

Phone

If you need a bit more help or advice feel free to give us a call on 01278 437123, our team will be happy to help answer any queries and process your order over the phone.

Email

You can email any orders to our team - [email protected]

We accept Visa, Visa Debit and Mastercard online or over the phone, or you can choose to submit a proforma order to allow you to pay by bank transfer. Please note that stock is not guaranteed until payment is received. Unfortunately we no longer accept cheques.

Yes, for regular customers we are happy to consider offering a credit account. These are based on a minimum annual spend and your history with us. Please contact our sales team for more information about setting up an account.

You can order as much or as little as you like. It’s worth noting that for orders over £150, our standard UK delivery is free of charge, so you may find it worthwhile topping up any smaller orders to take advantage of this.

For international deliveries, there is a minimum order value of £200 ex VAT.

Yes, you can place a small sample order but as we get asked for so many they're chargeable at the single unit price. We’ll do our best to get your samples to you the next working day. Please contact the sales team to order your sample.

Yes, we offer volume discounts on the majority of our hampers and gift packaging products. You can see our price breaks on applicable product pages. Discounts are applied to box/pallet quantities. If you order outside the box quantities, you’ll be charged the single unit rate for additional units.

As we're a trade supplier we're confident that our prices are extremely competitive. This means that we're not normally able to run regular discount codes because our prices are so low already! Always check our product page for each item for volume discounts up to 20%.

We hate to be beaten on price, so if you do find a similar product elsewhere advertised at a better price please get in touch with our team and we'll do our best to beat it.

If you have left an item off your order or in the unlikely event you wish to cancel your order, give us a call on 01278 437123 as soon as possible and we’ll do our best to assist you.

You will usually receive your invoice by email the day after your order has been dispatched. It will also be available to download from your online account once dispatched.

We’re proud of the products we make, and our showroom lets you get a good feel for our design and manufacturing standards. You’ll find most of our standard product range as well as some of our bespoke projects.

You’ll also receive expert advice and help ordering from our friendly and knowledgeable sales team.

Our showroom is open 9am - 5pm, Monday - Friday. To make sure our showroom is free for your visit, we ask that you book an appointment by calling 01278 437123.

We're very easy to find, situated opposite the Moto Services at Junction 24 of the M5. To find us, follow the signs for the services, we're just a little further down on the right.

For more information, see Visit Our Showroom.

Standard Delivery

Delivery is free for orders over £150 ex VAT. For orders under the threshold, delivery is £9.95 + VAT.

Priority Dispatch - £17.50 + VAT

Jump the queue. We'll ship your order the same day on the fastest available service. If you order after 3pm we'll still try our best, but it may be shipped the next working day.

Collection - Free

Choose collection at the checkout and pick up your order from our warehouse the following working day between 9am - 5pm Mon - Fri. Orders placed after 4pm can be collection from midday the next working day.

Timed or Weekend Deliveries

These are normally possible, but please contact our team to get a quote.

Highlands, Islands & Overseas

Delivery will be calculated based on the size of your order. After entering your delivery address at the checkout, you’ll be asked to submit a request for a delivery quote.

A member of the team will be in touch with your personalised quote once your provisional order has been placed.

Our cut-off time for Priority Dispatch is 3pm. If you place an order after this time we cannot guarantee your order will leave our warehouse the same day. If you urgently need an order please call us and we'll do our best to ensure it reaches you as soon as possible. Please note that we also do not deliver or dispatch on weekends therefore any Priority Dispatch orders placed by 3pm Friday will arrive the following Monday.

Our aim is to process your order as soon it arrives with us. Once your order is received it is processed, picked, packed and typically with the couriers the same day. We always aim for next working day delivery as standard, but please allow up to 3 working days just in case there's a problem.

Orders dispatched on pallets via standard delivery may take slightly longer than smaller orders. If you've paid for Priority Delivery and placed your order before 3pm then your order will be with you the next working day.

If you’ve paid via bank transfer, your order will not be dispatched until payment is received.

We are usually able to ship internationally, please place you order through the website and where you'll be prompted to submit your order for a delivery quote. Please note, there is a minimum order quantity of £200 ex Vat for international orders.

If your order is incomplete or doesn't arrive when expected please inform us within 5 days of the order date and we’ll investigate. To report a missing or incomplete order please call us on 01278 437123 or send an email to [email protected].

During busy seasonal periods, deliveries can get split in transit by the courier. If you’ve only received part of your order, it’s likely the remaining items are on their way to you on a separate delivery drop. Depending on the courier we've shipped your order with we'll often send you a tracking number to allow you to track the delivery time yourself.

Choose collection at the checkout and pick up your order from our warehouse the following working day between 9am - 5pm Monday to Friday. Orders placed after 4pm can be collection from midday the next working day. If you need your order sooner, give our sales team a call on 01278 437123 and we'll do our best to help.

The vast majority of UK postcodes are included in our normal delivery charges.
The following postcodes are excluded and will require a delivery quote:

PA20-88
AB10-99
IV1-56
IM1-99
HS1-9
KW1-17
PH1-50
TR21-25
DD1-11
ZE1-3
GY1-10
JE1-4
PO30-41
KA27-28
BT1-99

Many of our key materials including willow and bamboo are naturally sustainable, but in other cases we actively suggest and promote eco-friendly alternatives. This includes low carbon products and FSC woods. We work with all suppliers to ensure raw materials are sourced in a sustainable and traceable manner whenever possible.

The majority of our cardboard gift boxes and gift trays also contain recycled content.

For large orders (1000+ units in most cases), Gadsby Plus offers a bespoke service for clients looking for custom products. You'll be given a dedicated account manager and access to our in-house Salix system to allow you to track your project through design, production and shipment.

Split willow is obtained by splitting a willow rod down the middle, which gives you one flat and one rounded side. Split willow hamper baskets and gift trays are handwoven with the rounded edge on the outside to give the appearance of full willow.

All measurements are external, unless stated otherwise. Please note that due to the handmade nature of our products, sizes may not always be exact, so please allow a 5% minimum tolerance on all sizes. If you require further measurements or advice on sizing, please give us a call on 01278 437123 or chat to us.

View our full returns and exchange policy.

If you want to return any of your order please notify us within 7 days of receiving the goods by email to [email protected].

Please include your order number and details of the items you wish to return. You’ll need to organise and cover the cost of sending back the unwanted items to us. Providing goods are received back in a fully saleable condition, we’ll process a refund less a 20% restocking fee. We’re unable to offer a refund for goods if you have not notified us within 7 days of receiving your order.

If your order is damaged or faulty on arrival then please attempt to sign for it as such with the courier and let us know within 2 days.

Simply email us a photo of the item(s) to [email protected] along with your order number and a brief description of the issue. We’ll be in touch to discuss how we can best resolve the problem for you.

If you’d like to exchange an item please let us know within 2 days of receiving the original order by email to [email protected] with your order number and your request.

A member of our team will contact you to discuss your request and any restocking fees that may apply. You'll need to organise and cover the cost of sending the original item(s) back to us as we do not offer third party collection. Your new order will be dealt with and delivered separately.