Returns and Exchange

If your order doesn't arrive when or as expected please inform us within 5 days of the order date and we’ll investigate. To report a missing or incomplete order please call us on 01278 437123 or send an email to [email protected].

During busy seasonal periods, deliveries can get split in transit by the courier. If you’ve only received part of your order it’s likely the remaining items are on their way to you on a separate delivery drop.

If your order is damaged or faulty on arrival then please attempt to sign for it as such with the courier and let us know within 2 days.

Simply email us a photo of the item(s) to [email protected] along with your order number and a brief description of the issue. We’ll be in touch to discuss how we can best resolve the problem for you.

If you want to return any of your order please notify us within 7 days of receiving the goods by email to [email protected].

Please include your order number and details of the items you wish to return. You’ll need to organise and cover the cost of sending back the unwanted items to us. Providing goods are received back in a fully saleable condition, we’ll process a refund less a 20% restocking fee. We’re unable to offer a refund for goods if you have not notified us within 7 days of receiving your order.

If you’d like to exchange an item please let us know within 2 days of receiving the original order by email to [email protected] with your order number and your request.

A member of our team will contact you to discuss your request and any restocking fees that may apply. You'll need to organise and cover the cost of sending the original item(s) back to us as we do not offer third party collection. Your new order will be dealt with and delivered separately.

Please mark your package clearly with your Gadsby order number and your company name and return to us at the address below. If you forget to mark your returns with the correct information this may mean a delay in a refund or exchange.

W Gadsby & Son Ltd,
Gadsby House,
Huntworth Business Park,
Bridgwater, Somerset,
TA6 6TS

Returns do not affect your statutory rights, and as a wholesaler we intend to only sell to other businesses.

If you're sending your products back because you changed your mind, you may be wondering why we need to charge a restocking fee. This is because many of our products are used in foodservice environments, so all returned goods need to be processed through our heat treatment plant to prevent potential contamination of our warehouse.